My company Let Mommy Sleep has been a client of Kevin’s since 2012 and I can personally tell you that Kevin’s professionalism and knowledge are almost surpassed by his fanatical customer service and true enthusiasm for small business. Kevin is not only our merchant services consultant, he is our partner and I will always appreciate how he looks for ways to enhance my business and my bottom line.
Denise Stern / President & CEO, Let Mommy Sleep
Kevin Lee was referred to our company by a longtime business associate as someone who could provide a higher level of customer service and help save us money on merchant services. He assisted us in transitioning five of our locations to EPSG. During the transition, Kevin was easily accessible and available to help with questions. With his assistance, the transition went as smoothly as possible. Additionally, this resulted in our company savings in a fairly significant amount of money.
Kevin’s knowledge, professionalism and customer service have made him a pleasure to work with and we highly recommend him.
Celeste Klitenic / JK Enterprise Landscape Supply
When I began to work with my business coach in summer of 2011, he made an introduction to Kevin Lee with EPSG after hearing my complaints about merchant processing fees. Since this part of my business all seems like foreign language to me, I was very reluctant to make any changes, especially not knowing anything about Kevin or EPSG. In spite of that, Kevin was very patient with me and met with me over a course of two months to go through his proposals and answer various questions I had.
Since switching to EPSG, my massage business has been saving a significant amount of money in merchant processing fees each year. It is also great to have Kevin’s ongoing customer service. Kevin was able to help me from losing couple cases of cardholder disputes and I was able to make sure I did not lose that hard-earned money. This experience helped me realize that working with someone who is an experienced bankcard consultant is invaluable for a busy entrepreneur like me. I strongly recommend Kevin Lee and EPSG Greater Washington to owners of wellness centers and spas.
Jennifer Ferdinand / President of Serendipity Wellness Studio
Kevin Lee has succeeded in a very cutthroat industry because he offers outstanding customer service and represents a great company. I have referred him to many of my clients and friends because I know he is the best, and he always makes me look good! EPSG handles credit card processing for both of my businesses, and I wouldn’t even entertain working with anyone but Kevin. I honestly cannot recommend him more highly.
Rachel Needle / Founder of HopeRocks Jewelry / Owner & VP of Endless Coffee, LLC
I was introduced to Kevin Lee in Fall of 2010 by a friend and fellow merchant in Baltimore. I had just taken on new partners in my small retail business and the timing was right to explore the options available for merchant services. I was receptive to meeting Kevin on the basis of my colleague’s recommendation – it is not often that I welcome cold-calling sales people into my shop during business hours. Knowing that Kevin could meet at my convenience was another key to starting our relationship off on the right foot. Kevin met with my partners and me over several sessions, bringing a well-researched and educated comparison of the merchant services we were currently using and what his company, EPSG, could provide. He was professional and courteous and entertained all of our questions over several weeks of meetings and phone calls. Kevin provided references for us to contact by phone so we could have first hand testimonials from people with whom he was dealing already. Naturally, those referrals were important in our decision making process.
What Kevin brought to us was a much reduced rate for our merchant services – something every small business owner is looking for. The key ingredient in Kevin’s success with merchants is his personal attention to each customer’s needs and most importantly, his kind, courteous and respectful approach. I have since referred Kevin to another local merchant and felt completely comfortable and confident in doing so. Kevin cares about and cares for his customers in a way that is refreshing and very much appreciated.
Amy Legg / Founder and Co-Owner of Woolworks
Nonprofit organizations are always looking to keep expenses low. I introduced Kevin Lee to my previous employer a local nonprofit organization. He met with them several times and explained how he could save the organization money on their credit card processing. Everything Kevin said was true. The organization saved a considerable amount of money on credit card processing. Kevin is a pleasure to work with he will keep you informed and answer all of your questions. I strongly recommend Kevin and EPSG.
Gina Cocomello / Marketing and Outreach, NV Rides